Frequently Asked Questions
As an American luxury brand we combine sports bra performance with lingerie elegance. Our name is a playful portmanteau of "wild" and "rax," representing our untamed, authentic, and go-getter qualities. Unleash your inner wild with Wildrax and feel the sensation of two hands holding you up.
For more info about us, please read our story!
Are you planning to offer more variety in your sports bras in the coming months?
Yes! We're committed to delivering luxury sportswear that caters to the evolving needs of our customers. With five years of experience in the industry, we look forward to expanding our sports bra line to offer a wider range of sizes, colors, and designs. Stay tuned by signing up for updates as we work to bring you the very best in high-quality, fashion-forward sportswear.
Sizing & Fit
What size should I order?
For help finding the perfect fit, please reference the bra size chart. There’s no calculation involved.
That said, here are some general guidelines for finding your size:
- Get a soft measuring tape. If you don't have one, you can use a string and then measure it against a ruler or regular measuring tape.
- Wear your best fitting non-padded bra
- Measure your underbust size by placing the measuring tape around your ribcage, just under your breasts. The tape should be snug but not tight. Write down the measurement in inches.
- Measure your bust size by placing the measuring tape around the fullest part of your breasts. Make sure the tape is parallel to the ground and not too tight. Write this measurement in inches.
- Put it all together to get your bra size. For example, your underbust size is 33 inches bra and your bust size is 42, your bra size is 34DDD/F.
What makes the fit so different?
The Balconette Sports Bra cups are a work of art in their own right, exhibiting a delicate balance between form and function. The intricate design, crafted with shape and proportion, helps to distribute the weight of the breast tissue to prevent the shoulder straps from digging in. It provides ample support for fuller busts while expertly avoiding any unsightly side spillage. The aesthetic appeal of the cups is a testament to the passion and attention to detail that went into their creation, elevating the product to a level beyond traditional lingerie and sports bra sizing.
Product & Quality
Where is the Balconette Sports Bra made?
Wildrax partnered with a USA manufacturer and made it in downtown Los Angeles.
What are the unique features and benefits of the Balconette Sports Bra?
The bra luxurious qualities are accentuated by the timeless design of the balconette lingerie style bra. The use of premium TENCEL™ fibers offers not only soft and targeted breathability but also the added benefits of moisture-wicking, UV absorption, anti-bacterial properties, and fade resistance. Its unique combination of style and functionality makes it a must-have addition to any sophisticated wardrobe.
Does the design allow it to seamlessly transition from athletic wear to fashion wear?
Yes! Undeniably, the Balconette Sports Bra in question boasts a seamless transition from athletic wear to fashion wear. Its versatile design exudes sophistication, allowing it to be worn confidently during gym and yoga workouts or paired elegantly with existing wardrobe pieces.
What makes the Balconette Sports Bra so comfortable?
The bra's design, much like a Ferrari, blends artistry and technology to provide a style, comfort, and support. The bra's features, such as a power mesh back panel, adjustable racerback straps, encapsulated bra cups, and re-engineered front zipper central panel, work together to offer an even distribution of breast tissue weight. This innovative design creates a sensation that feels like being held up by two hands, similar to the way a Ferrari's exceptional handling on the road is designed to provide a thrilling driving experience.
The Balconette Sports Bra is sold out. What should I do?
For those who appreciate exquisite design, our Balconette Sports Bra is a limited edition item available in small, exclusive batches. While we regularly replenish our stock on a rolling basis, exact restock dates are not available. To ensure you're notified as soon as it's back in stock, simply join our newsletter, and we'll alert you as soon as your desired size is available.
Shipping & Order Details
How much does domestic (US) shipping cost?
We offer free shipping anywhere within the contiguous United States.
How long does it take for my order to be processed and shipped?
Our warehouse typically requires 1-3 business days to process orders before they are shipped out. However, processing times may be longer during the holidays. Once an order is placed, it cannot be changed.
How will I know when my order has shipped?
You will receive an email with tracking information as soon as your order has been shipped.
How long will it take for my order to be delivered?
Shipping times within the US typically range from 1-5 business days, starting from the date of shipment. Please note that shipping times may vary depending on your location and other factors.
What should I do if the item I received is defective or damaged?
We're so sorry to hear that your item arrived defective or damaged. Please reach out to us immediately at email@example.com with images of the item and your order number within 7 days of receiving your order. Our team will review your request and follow up with you as soon as possible.
Do you ship internationally?
Yes, we do! We understand that our customers come from all over the world and we want to ensure that our products are accessible to everyone, no matter where they live.
Is international shipping more expensive?
Unfortunately, yes. International shipping can be more costly and logistically complex, but we work hard to keep our prices as reasonable as possible while still providing a high-quality shipping experience.
Exchange & Returns
Do you accept returns and exchanges?
Absolutely! We offer complimentary returns and exchanges within the U.S. only. We want you to be completely satisfied with your purchase, so if for any reason you're not 100% happy with your item, we're happy to help. Please read our exchange and return policy.
How do I request a return or exchange?
Requesting a return or exchange is easy! Simply go to our return portal, and our team will review your request within two business days.
How long will it take to process my return or exchange?
We strive to make the return or exchange process as quick and easy as possible. Please allow us 2-4 business days to process your return or exchange after we receive and inspect it. Once we've completed our inspection, we'll let you know if your refund or exchange has been approved, and refunds will be issued within 10 business days of approval, in the same form of payment as your original purchase.
What if the item I want to exchange is unavailable?
We'll always do our best to fulfill your exchange request. If an item is not available, we reserve the right to provide a refund instead of an exchange. Please note that we may limit the number of exchanges.
Can I return an item after 20 days from my delivery date?
Unfortunately, we cannot accept returns beyond the 20-day window. We appreciate your understanding on this policy.
Can I put my Balconette Sports Bra in the dryer?
While our sports bra has been stress tested for multiple wash and dry cycles, we recommend air drying it to maintain its longevity.
How do I care for my Balconette Sports Bra?
Taking care of your bra is easy! Just soak it in warm water with a gentle detergent, wash it separately, and avoid using bleach or fabric softeners. Do not dry clean or iron, and when it's time to dry your bra, hang it or lay it flat to air dry.